Looking for a reliable collision and body repair shop, what should I check first?
My car picked up some bumper damage and a few deep scratches after a parking lot incident. I have never dealt with body work before and I am not sure how to tell a decent shop from an average one. What do you usually look at?
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I went through something similar last year after a parking lot incident. What helped me most was comparing two or three shops instead of taking the first estimate. I paid attention to how clearly they explained the process, whether they separated small dent work from actual panel replacement, and if they were upfront about paint matching on older finishes. One of the ones I looked at was Pro Collision Center and their service breakdown was reasonably clear, bumper repair, paint scratch work and paintless dent removal listed separately with what each actually covers, you can check this link if you want to see how that kindof information is usually laid out. That structure made it easier to ask specific questions. In general I would avoid shops that give a single vague number without explaining what is included. Worth taking your time and comparing rather than rushing the decision.